Cancellation & payments

Last updated: October 27, 2026

Who you buy from

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Your purchase is covered by Paddle's Buyer Terms.

How you are billed

Plans are billed monthly or annually in advance. The price shown at checkout is final and includes any applicable tax. Your receipt comes by email from Paddle.

Cancel any time

You can cancel whenever you like. Your plan stays active until the end of the period you have already paid for and then does not renew. You keep everything you made.

How to cancel

1. In the app, open Settings → General → Licence → Manage subscription. This opens Paddle's secure customer portal.
2. Choose Cancel subscription and confirm.

You can also use the link in any receipt email from Paddle, or email us and we'll do it for you.

Payments are final

Payments are final, except where the law requires otherwise. If you are a consumer in the EU or UK, you have a statutory right to cancel a digital purchase within 14 days; at checkout you are asked to agree that your access starts immediately, which ends that right once you start using the app.

Questions about a payment

Email billing@kivuly.zaga.social with the email you used at checkout. For order questions you can also contact Paddle through the link in your receipt.

See also our Terms and Privacy policy.